Customer Service Handling Abusive Customers
Customer Service: Handling Abusive Customers
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 39M | 302 MB
Genre: eLearning | Language: English

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The Verbally Abusive Relationship: How to Recognize It and How to Respond
The Verbally Abusive Relationship: How to Recognize It and How to Respond By Patricia Evans, read by Mary Kae Irbin | 105 MB
2008 | 3 hours and 39 mins Pages | ISBN: 159316128X | MP3 64 kbps

In this fully expanded and updated third edition of the bestselling classic, you learn why verbal abuse is more widespread than ever, and how you can deal with it. You'll get more of the answers you need to recognize abuse when it happens, respond to abusers safely and appropriately, and most important, lead a happier, healthier life.In two all-new chapters, Evans reveals the Outside Stresses driving the rise in verbal abuse--and shows you how you can mitigate the devastating effects on your relationships. She also outlines the Levels of Abuse that characterize this kind of behavior--from subtle, insidious put-downs that can erode your self-esteem to full-out tantrums of name-calling, screaming, and threatening that can escalate into physical abuse.Drawing from hundreds of real situations suffered by real people just like you, Evans offers strategies, sample scripts, and action plans designed to help you deal with the abuse--and the abuser.
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